Why can't I find your Journals, Bulletins, Mass Guides, or Loose-leaf Lectionary when I search?
At this time our subscription items (Journals, Bulletins, Mass Guides, and Loose-leaf Lectionary) are not a part of the online store and these items must be ordered separately. They can be ordered online, but do not utilize the same shopping cart as the book items. As a result, they are not included in the search function which covers only our single purchase items such as books and CDs.
What if I can't find what I'm looking for?
If you can't locate a product, the product may not be available in our Online Store because it is a subscription item (Journals, Mass Guides, Bulletins, or Loose-leaf Lectionary) and cannot be searched, or your search criteria does not match the information about the product stored in our online database. You may want to broaden your search if you entered a very specific term.
If you still can't find what you are looking for, please contact us by email at sales@litpress.org or by phone at 800-858-5450 (M-F 8:00 am-4:30 pm CT).
The Checkout and Order Process How do I checkout once I have items in my shopping cart?If you have not logged into your account, you will need to do so at this point. If you do not have an account you will need to create one. Please refer to the Online Account section of this page for questions regarding the creation of an account.
Once logged in you will be brought to the Order Confirmation page. Review all of the information on the page, including billing information, shipping information (if different), and the items in your cart. Select a payment method. If paying with a credit card, select the type, fill in your number (with no dashes and no spaces), and the expiration date.
Click the Submit Order button at the bottom of the page. A new page will appear with a receipt of your order. You will also be sent a confirmation email.
Why don't my subscription items and my books appear in the same cart?
At this time our subscription items (Journals, Mass Guides, Bulletins, and Loose-leaf Lectionary) are not a part of the main Online Store and need to be ordered separately. When ordered online, these items will appear in a Shopping Cart similar to the main shopping cart and you will be required to have an account. You only need to create one account and it can be used to order books and subscription items. If you desire to purchase any of the subscription items and any book items, they will need to be placed as separate orders on the website. To view our subscription items page click here
What are my payment options?
All customers may place orders by requesting to be invoiced or by using a major credit card. We accept Visa, MasterCard, American Express and Discover.
Is my credit card information safe?
We use VeriSign's 128-bit Secure Sockets Layer (SSL) technology to provide our customers with secure encryption for all transactions and account information. VeriSign and the VeriSign Secured Seal are one of the most recognized trust marks on the internet. We are confident in providing this service that your information will be safe.
How do I know that you have received my order?
When you click "Submit Order" at the bottom of the checkout page, three things happen:
• Your order information is written to our order database.
• A confirmation email message is generated and sent to you with an overview of your order.
• A web page is displayed with a receipt of your order.
The confirmation email and receipt web page only appear if the order has been recorded to our order database. All online orders will be processed as quickly as possible.
How long will it take to receive my order?
Standard Delivery to the lower 48 states is 1-2 weeks. Standard Delivery to Alaska, Hawaii, APO/FPOs, U.S. Possessions, and Canada is 3-4 weeks. Expedited Delivery to Alaska, Hawaii, APO/FPOs, U.S. Possessions, and Canada is 1-2 weeks. Two-Day Delivery is available in certain areas. Overnight Delivery, where available must be placed by noon Central Time in order to be delivered the next business day. Refer to the Shipping & Handling page of the website for details.
What is your return policy?
Returns cannot be processed without a copy of the invoice or invoice number. Books may be returned for credit without permission at any time provided that the books are still cataloged in the current General Catalog and are in saleable condition. Please provide the invoice number and the reason for return, and state whether you wish credit, replacement, or refund. No credit will be allowed for postage on shipments delivered as ordered, and no items can be accepted for return that have been price-marked or owner-marked in any way.
Items sent on approval do not require written permission for return; however, be sure to include the invoice for proper credit.
Firm Sales
The following annual books are non-returnable:
• Living Liturgy™
• Daily Reflections for Lent, Daily Reflections for Advent and Christmas
• Sacred Song
• Celebrating the Eucharist
• Celebrating the Eucharist Products
• Misal para niños
• Misal
• Misal del Pueblo/Missal of the People
• Señalmientos Bíbilcos
What if I have problems with my order, or I need to make changes?
If you are having difficulty placing your order, or have already placed your order and need to make changes you will need to contact us by email at sales@litpress.org or by phone at 800-858-5450 (M-F 8:00 am-4:30 pm CT).
If you are having difficulties placing an order, please provide us with as much information as possible. This helps us better understand what is happening so that we can better assist you.
Shipping and Tax Information What are your shipping charges?
Do you charge sales tax?
Sales tax is collected in Arkansas, California, Colorado, Connecticut, District of Columbia, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Nebraska, Nevada, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Dakota, Tennessee, Texas, Utah, Vermont, Washington, West Virginia, Wisconsin, and Wyoming. Tax-exempt customers must provide Liturgical Press with a copy of their state-issued exemption certificate. Customers with exemption certificates on file with Liturgical Press will not be invoiced sales tax. Customers without tax-exempt status will be charged the applicable sales tax.
Do you ship to APO or FPO addresses?
Yes, please refer to the Shipping & Handling page for details of charges and estimated delivery times.
Do I have to create an account to browse your site?
No, you do not need an account to simply browse our site. You only need to have an account when making a purchase.
How do I create an account?
You can begin the account creation process in one of two ways.
You will be taken to the log-in page. Click the "Create New Account" button. You will then be asked whether you would like to create a Personal or Institution account. Read the descriptions to determine what kind of account you would like to create and click the appropriate link.
The next screen will ask for your personal information. When you have completed the form, click "Next" at the bottom of the screen. If you have missed any required information you will be given an error message(s) at the top of the screen informing you what information needs to be filled out.
Once the account is created you will be able to Edit Your Account, Proceed to Checkout, or Continue Shopping.
How do I make changes to my account?
Click on the 'My Account' link on the top right of the page and log in. Once you have logged in you can edit the information. After you have made your changes click the "Save Details" button at the bottom of the page to save your changes.
What do I do if I forget my Password?
We do not have access to your password, so your password will have to be reset. To do this, follow these simple instructions.
What do I do if I forget my User Name?
You will have to call or email customer service to retrieve your User Name. Contact us by email at sales@litpress.org or by phone at 800-858-5450 (M-F 8:00 am-4:30 pm CT).
I live outside of the United States or Canada, can I place an order on your site?
No. Our website can only process orders from the United States, any of the U.S. Possessions, APOs, FPOs and American Embassies. If you reside outside of any of these locations and would like to place an order refer to our International Distributor list for a distributor in your area. If you cannot locate a distributor in your area, please contact us by email at sales@litpress.org or by phone at 320-363-2213.
EBooks can be purchase on our site from any location.
I would like to ship my purchase outside of the United States or Canada, can I do that on your site?
No. Our website can only process and ship orders from the United States, any of the U.S. Possessions, APOs, FPOs and American Embassies. If you need an order shipped to anywhere outside of these locations please contact us by email at sales@litpress.org or by phone at 320-363-2213.
I have a great idea for a book. Do you accept submissions?
Yes, we do accept submissions. For more information about submissions, please go to our manuscript submission page
Who do I contact if I would like to request permission to use portions of your work?
For requests for permission on any Liturgical Press title, please contact Copyright Clearance Center:
info@copyright.com, or click here:
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Non-music Titles Fax: 320-363-3278 Email: permissions@litpress.org |
Music Titles Fax: 320-363-3278 Email: Music@litpress.org |
How do I download and view PDF files?
Verify that your computer has Adobe Acrobat Reader installed. If not, click here to download Adobe Acrobat Reader. The software is free and is available for both Windows and Mac.
If you have Adobe Acrobat Reader installed on your computer, click the designated link to download and view the PDF file.